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Answer by John Eztech for iTunes personal music library is empty

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This happened to my girlfriend a few months back. Being an IT specialist, I had no idea what could have happened.

However, I ran a few things to find out what was using all her space (since I noticed her disk space was running high).

It turns out that the iPhone backups had been saved for about 4 years, 100GB of it. After deleting these, the library magically appeared. It might be tied to this.

I would suggest looking at your disk usage on your laptop and see if clearing out a few large, no longer needed files will return it back to life.

There is no way to know what happened to your files unless you just do some simple trial-and-error steps.

Also, run a disk check on your hard drive. If it's more than 4 years old, it's prone to dying anytime soon.


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